1. UPC Number
   
1. Find the UPC Number for the Fan
   
1. Can be found on a sticker on top of the motor
   
2. Can sometimes be found on a sticker in the battery lid of the remote
   
2. Search the UPC Number in the Identification Tab from this page.
   
2. Visual Identification
   
1. 2020 18W LED Revision
   
1. LED Light Kit
   
1. 
   
2. Motor Controller
   
1. 
   
2. 2019 20W LED Revision
   
1. LED Light Kit + Matte Black Finish Fan Only
1. 
   
2. Motor Controller (Receiver) + Matte Black Finish Fan Only
   
1. 
   
3. 2017 14W LED Revision
   
1. LED Light Kit
   
1. 
   
2. Motor Controller (Receiver)
   
1. 
   
4. 2016 16W LED Revision
   
1. LED Light Kit + Black UC7225T Remote
   
1. 
2. Motor Controller (Receiver)
   
1. 
   
5. 2015 Indoor Version
   
1. LED Light Kit + White RH787T Remote
   
1. 
2. Motor Controller (Receiver)
   
1. 
   
6. 2015 Wall Control Version
   
1. LED Light Kit + White FT9787TB Wall Control
   
1. 
2. Motor Controller (Receiver)
   
1. 

Requirements

1. Must Present Proof of Purchase (Receipt or Invoice)
   
1. Warranty Card is NOT sufficient Proof of Purchase unless Mailed In/Submitted within 30 days of purchase.
2. Must be Purchased from The Home Depot
3. Must be the Original Purchaser
   
4. Must be in Original Country of Purchase
   

Motor Warranty: Lifetime

Parts Warranty: 3 Years

1. Glass and blades are only covered if they arrived damaged in the original box.
2. Rust/corrosion is not covered.
3. Installation and labor costs are not covered.
4. Damage caused by misuse, accidents, improper installation, or modifications is not covered.
   

The manufacturer warrants the fan motor to be free from defects in workmanship and material present at time of shipment from the factory for a period of lifetime after the date of purchase by the original purchaser. The manufacturer warrants the light kit (excluding any glass), to be free from defects in workmanship and material present at time of shipment from the factory for a period of five years after the date of purchase by the original purchaser. The manufacturer also warrants that all other fan parts, excluding any glass or acrylic blades, to be free from defects in workmanship and material at the time of shipment from the factory for a period of three years after the date of purchase by the original purchaser. We agree to correct such defects without charge or at our option replace with a comparable or superior model if the product is returned. To obtain warranty service, you must present a copy of the receipt as proof of purchase. All costs of removing and reinstalling the product are your responsibility. Damage to any part such as by accident, misuse, improper installation or by affixing any accessories, is not covered by this warranty. Because of varying climatic conditions this warranty does not cover any changes in brass finish, including rusting, pitting, corroding, tarnishing or peeling. Brass finishes of this type give the longest useful life when protected from varying weather conditions. A certain amount of “wobble” is normal and should not be considered a defect. Servicing performed by unauthorized persons shall render the warranty invalid. There is no other express warranty. We hereby disclaim any and all warranties, including but not limited to those of merchantability and fitness for a particular purpose to the extent permitted by law. The duration of any implied warranty which cannot be disclaimed is limited to the time period as specified in the express warranty. Some states do not allow limitation on how long an implied warranty lasts, so the above limitation may not apply to you. The retailer shall not be liable for incidental, consequential, or special damages arising out of or in connection with product use or performance except as may otherwise be accorded by law. Some states do not allow the exclusion of incidental or consequential damages, so the above exclusion or limitation may not apply to you. This warranty gives specific legal rights, and you may also have other rights which vary from state to state. This warranty supersedes all prior warranties. Shipping costs for any return of product as part of a claim on the warranty must be paid by the customer.

1. Installation Requirements
   
1. Outdoor and Indoor Locations (Wet Rated)
   
2. Coastal/Saline environments can cause corrosion
   
3. UL Listed Outlet Box - With Fan Support up to 35 lbs or more
   
4. Level ceiling or sloped ceiling up to 18 degrees
2. Operation
   
1. Remote Control
   
3. Electronics
   
1. DC Motor
2. Motor Controller (Receiver)
   
1. Cannot be Bypassed
   
2. Motor Controller Built-In
   
3. Located in Motor
4. Wiring
   
1. Ground, Neutral, and Hot Wire required
   
2. Can only be installed on a single toggle switch - dual switches are not supported.
   
3. Universal Ceiling Fan Wall Controls/Dimming Switches are NOT compatible.
   
1. Toggle on/off wall switches only
   
2. WiFi switches can work if they are toggle/on off only.
5. Remote Control
   
1. Battery Powered
   
2. 2020 version Includes wall mounting bracket
   
3. All previous versions do not include wall mounting bracket
6. Smart Wi-Fi functionality
   
1. This fan does NOT have Wi-Fi functionality.
   
2. Wi-Fi functionality can be added using the Bond Smart Hub
   
1. 3rd Party Accessory sold separately
   
2. Internet # 302904473
   
3. Model # BD-1000
4. UPC Code # 860509000402
5. Store SKU # 1005308845
   
6. Not serviced by TAL Customer Service
   
7. Lighting
   
1. Integrated LED
   
2. Dimmable (with remote only)
   
3. 3000K Color Temperature (no other color temperature options available)
   
4. Not Compatible with 3rd Party Bulbs or Light Fixtures
   
8. Mounting
1. Downrod
   
1. Threaded Rod
   
2. Aluminum Ball
   
3. 4.5” Length
   
4. ¾” Interior Diameter | 1” Exterior Diameter
   
2. Compatible with longer universal downrods (Threaded with ¾” Interior Diameter / 1” Exterior Diameter)
3. 2015 - 2019 Versions can be Flush Mounted or Downrod Installation
   
4. 2020 Version cannot be Flush Mounted - Downrod installation only.
   
5. Canopy:
   
1. 6” Diameter
   
2. 2.5" Height
   
3. Up to 18 Degree Slope
9. Dimensions
   
1. Assembled Height:
   
1. 13.8" with included downrod
   
2. 9.3" when flush-mounted
2. Blade Span: 72"
   
3. Blade Pitch: 12.5 Degrees
10. Motor Lead Wire
    
1. 54" Wire Length from Motor
   
1. Can be extended further with a ceiling fan wire extension kit or 18 AWG wire.
11. 
    

1. Fan is Running Slow or Does Not Turn On

1. Check Range
   
1. Verify remote is being operated no more than 40 ft away from the fan.
   
2. Depending on interference, the range may be reduced to 30 ft. or 20 ft.
2. Check Remote
   
1. Verify that the indicator lights on the top corner of the remote flash when buttons are pressed
   
2. If they do not flash, the remote may need new batteries.
   
1. If new batteries do not resolve the issue, the remote may be defective.
   
3. Check Installation
   
1. Verify that the fan was installed as shown in the owner’s manual or installation video.
4. Check Power
   
1. Ensure power is on at the wall switch and breaker.
2. Ensure fan is installed on a US standard 120v/60hz AC power supply.
5. Check Control Devices
   
1. Verify a dimmer switch is not being used to control the fan speeds.
   
2. This fan can only be installed on a standard on/off wall switch and can only be controlled by its included hand held remote control.
   
6. Re-Pair the Remote
1. Re-pairing the remote will reset the receiver/motor controller module and resolve most issues.
2. Follow steps below.
1. 1. Turn of power to the fan from the wall switch or breaker for a few moments.
2. 2. Restore power to the fan from the wall switch or breaker.
3. 3. Press and hold the "learn" button in the battery compartment of the remote.
1. If there is no "learn" or "pair" button in the battery compartment of the remote, press and hold the main power on/off button instead.
2. Do this within 30 seconds of restoring power to the fan.
3. Use a pen or pointed tool if you are having a hard time firmly pressing the button down.
4. 4. Release the button when the fan begins to spin and the light flashes.
7. Check Wiring
   
1. Ensure AC power is off at the breaker before inspecting electrical connections.
2. Verify that the ceiling connections are properly connected and done as shown in the owner’s manual.
   
3. Verify the connections have not been pulled out of their wire nuts.
8. Check Gaps
1. Check for loose packing materials or other objects between the blades, light kit, and motor housing.
2. Gently spin the blades by hand to get a close look and see if they are grinding on any parts of the fan body, causing resistance.
9. Customer Service
1. If checklist items have not resolved the issue, submit a ticket for further assistance and replacement parts from customer service.
2. In many cases a defective motor controller (receiver) can cause this type of issue.

2. Fan has Low Airflow

1. Blade Direction
1. Ensure the fan is set to the correct direction using the winter and summer mode buttons on the remote.
2. Counter-clockwise for forward/downward airflow (summer mode).
3. Clockwise for reverse/upward airflow (winter mode).
2. Blade Height
1. Ensure the fan blades are between 7ft – 9 ft from the floor for optimal airflow.
2. If the fan is installed too high, airflow will be reduced, and you will need a longer downrod (purchased separately) to lower the fan.
   
3. Fan Speed
1. Ensure the fan is set to the highest fan speed for maximum airflow using the fan speed buttons on the remote.
2. If the fan appears to be running slower than usual, follow the “Fan is Running Slow” checklist above.
   
4. Considerations
   
1. Blade Size
1. Larger blade ceiling fans will push more air, but they will distribute it over a wider area.
   
2. Smaller blade fans concentrate air into a smaller space, creating a stronger wind.
   
2. Location
   
1. Indoor installations will have improved airflow because the fan can cycle air from the walls/ceiling.
   
2. Open/outdoor installation will have reduced airflow because there may not be 4 walls to properly funnel the air.
   

3. Fan is Wobbling

1. Check Screws/Loose Parts
1. Verify that all screws are tightened properly; loose screws on the coupling cover, downrod, or hanger bracket can cause wobble.
   
2. Check for Extended Downrod
   
1. Using very long downrods (3 ft. or more) can introduce minor wobble at higher fan speeds.
   
2. A balancing kit can be sent to help reduce the wobble a bit, but may not clear it all.
   
3. Minor wobble on long downrods is normal and not warranty issue.
   
3. Check Mounting Structure
   
1. The fan must be installed on a non-sloped ceiling or a ceiling with a slope up to 18 degrees.
   
2. The fan must be installed on a UL listed ceiling outlet box that is rated "For Fan Support".
   
3. Installing on a light fixture-only box or other type of mounting structure can cause stability and safety issues.
4. Check Blades
1. Verify that the blades are level with each other and are not warped.
   
2. Run the fan without the blades to see if wobble persists with the blade arms.
3. If wobble stops:
   
1. Minor Wobble: May be improved with a balancing kit.
2. Sever Wobble: May require replacement blades.
5. Check Blade Arms
1. If wobble continues, remove the blade arms and run the fan again without them.
2. If wobble stops:
   
1. Minor Wobble: May be improved with a balancing kit.
2. Sever Wobble: May require replacement blade arms.
6. Customer Service
1. If checklist items have not resolved the issue, submit a ticket for further assistance and replacement parts from customer service.
   
2. Attaching a video of the noise to your ticket will help customer service assist you further.
   
3. In many cases a defective motor controller (receiver) can cause this type of issue.

1. Light Does Not Turn On, Is Dim, or Flickers

1. Check Range
   
1. Verify remote is being operated no more than 40 ft away from the fan.
   
2. Depending on interference, the range may be reduced to 30 ft. or 20 ft.
2. Check Remote
   
1. Verify that the indicator lights on the top corner of the remote flash when buttons are pressed
2. If they do not flash, the remote may need new batteries.
1. If new batteries do not resolve the issue, the remote may be defective.
3. Check Installation
   
1. Verify that the fan was installed as shown in the owner’s manual or installation video.
4. Check Power
   
1. Ensure power is on at the wall switch and breaker.
2. Ensure fan is installed on a US standard 120v/60hz AC power supply.
5. Check Control Devices
   
1. Verify a dimmer switch is not being used to control the light.
   
2. This fan can only be installed on a standard on/off wall switch and can only be controlled by its included hand held remote control.
   
6. Re-Pair the Remote
1. Re-pairing the remote will reset the receiver/motor controller module and resolve most issues.
2. Follow steps below.
1. 1. Turn of power to the fan from the wall switch or breaker for a few moments.
2. 2. Restore power to the fan from the wall switch or breaker.
3. 3. Press and hold the "learn" button in the battery compartment of the remote.
1. If there is no "learn" or "pair" button in the battery compartment of the remote, press and hold the main power on/off button instead.
2. Do this within 30 seconds of restoring power to the fan.
3. Use a pen or pointed tool if you are having a hard time firmly pressing the button down.
4. 4. Release the button when the fan begins to spin and the light flashes.
7. Check Wiring
   
1. Ensure AC power is off at the breaker before inspecting electrical connections.
2. Verify that the ceiling connections are properly connected and done as shown in the owner’s manual.
   
3. Verify the connections have not been pulled out of their wire nuts.
4. Verify the plugs connecting the light kit to the bottom of the motor are fully clasped together, wires are not pinched, and pins have not been pushed out of connectors.
8. Customer Service
1. If checklist items have not resolved the issue, submit a ticket for further assistance and replacement parts from customer service.
2. In many cases a defective motor controller (receiver) can cause this issues with the light.

1. Fan and Light Do Not Turn On

1. Check Range
   
1. Verify remote is being operated no more than 40 ft away from the fan.
   
2. Depending on interference, the range may be reduced to 30 ft. or 20 ft.
   
2. Check Remote
   
1. Verify that the indicator lights on the top corner of the remote flash when buttons are pressed
2. If they do not flash, the remote may need new batteries.
1. If new batteries do not resolve the issue, the remote may be defective.
3. Check Installation
1. Verify that the fan was installed as shown in the owner’s manual or installation video.
4. Check Power
   
1. Ensure power is on at the wall switch and breaker.
2. Ensure fan is installed on a US standard 120v/60hz AC power supply.
5. Check Control Devices
   
1. Verify a dimmer switch is not being used to control the fan speeds or light brightness.
   
2. This fan can only be installed on a standard on/off wall switch and can only be controlled by its included hand held remote control.
   
6. Re-Pair the Remote
1. Re-pairing the remote will reset the receiver/motor controller module and resolve most issues.
2. Follow steps below.
1. 1. Turn of power to the fan from the wall switch or breaker for a few moments.
2. 2. Restore power to the fan from the wall switch or breaker.
3. 3. Press and hold the "learn" button in the battery compartment of the remote.
1. If there is no "learn" or "pair" button in the battery compartment of the remote, press and hold the main power on/off button instead.
2. Do this within 30 seconds of restoring power to the fan.
3. Use a pen or pointed tool if you are having a hard time firmly pressing the button down.
4. 4. Release the button when the fan begins to spin and the light flashes.
7. Check Wiring
   
1. Ensure AC power is off at the breaker before inspecting electrical connections.
2. Verify that the ceiling connections are properly connected and done as shown in the owner’s manual.
   
3. Verify the connections have not been pulled out of their wire nuts.
8. Customer Service
1. If checklist items have not resolved the issue, submit a ticket for further assistance and replacement parts from customer service.
2. In many cases a defective motor controller (receiver) can cause this type of issue.

2. Fan and Light are Turning On or Off on their Own

1. Check Installation
1. Verify that the fan was installed as shown in the owner’s manual or installation video.
2. Check Power
   
1. Ensure fan is installed on a US standard 120v/60hz AC power supply.
3. Check Control Devices
   
1. Verify a dimmer switch is not being used to control the fan speeds or to dim the light.
   
2. This fan can only be installed on a standard on/off wall switch and can only be controlled by its included hand held remote control.
   
3. If a Bond Smart Hub device is in use, unplug it or reset it to confirm it is not unintentionally controlling the fan.
   
1. The Bond Smart Hub is not serviced by TAL, for issues with the device, customers will need to contact Bond customer service.
4. Clearing the fan's memory will reduce interference.
1. Follow steps below based on your remote version
   
1. 1. Turn of power to the fans from the wall switch or breaker for a few moments.
   
2. 2. Do the following based on the dipswitch arrangement in the battery compartment of your remote.
   
1. 0/1 Dipswitch (2017 and newer revision remotes)
1. Set the dipswitch to the "0" position.
2. DIM/ON Dipswitch (2016 revision remotes)
   
1. Leave dipswitch in the "DIM" position.
   
2. On this remote, the DIM/ON simply disables/enables the light dimming function.
   
3. 4 Dipswitches (2015 version white remote and wall control)
   
1. Change the dipswitches to create a new and unique dipswitch pattern that is different from the other remotes in use.
3. 3. Restore power to the fan from the wall switch or breaker.
   
4. 4. Press and hold the "learn" button in the battery compartment of the remote you wish to keep paired to the fan.
1. If there is no "learn" or "pair" button in the battery compartment of the remote, press and hold the main power on/off button instead.
2. Do this within 30 seconds of restoring power to the fan.
   
3. Use a pen or pointed tool if you are having a hard time firmly pressing the button down.
5. 5. Do the following based on the dipswitch arrangement in the battery compartment of your remote.
   
1. 0/1 Dipswitch (2017 and newer revision remotes)
1. Release the button after the fan begins to spin.
2. DIM/ON Dipswitch (2016 revision remotes)
   
1. Continue to hold the button for at least 30 seconds (the fan light may flash several times).
3. 4 Dipswitches (2015 version white remote and wall control)
   
1. Release the button after the fan begins to spin.
6. 6. Depending on your remote version:
   
1. 0/1 Dipswitch (2017 and newer revision remotes)
1. The fan has been set to universal mode and will respond to any other remote with its dipswitch in the "0" position.
   
2. You must now repeat the pairing process using the desired remote with the dipswitch in the "1" position. This is necessary to prevent unwanted interference.
   
2. DIM/ON Dipswitch (2016 revision remotes)
   
1. The fan's memory has been cleared, and only the remote you used for this process will be paired to the remote.
3. 4 Dipswitches (2015 version white remote and wall control)
   
1. The fan has been reprogrammed to the remote's dipswitch pattern. It will only respond to remotes that have that same dipswitch pattern.
5. Customer Service
1. If checklist items have not resolved the issue, submit a ticket for further assistance and replacement parts from customer service.
2. In many cases a defective motor controller (receiver) can cause this type of issue.

1. Fan won't Pair with Remote
   

1. 1. Check Range
      
   1. Verify remote is being operated no more than 40 ft away from the fan.
      
   2. Depending on interference, the range may be reduced to 30 ft. or 20 ft.
      
   2. Check Remote
      
   1. Verify that the indicator lights on the top corner of the remote flash when buttons are pressed
   2. If they do not flash, the remote may need new batteries.
   1. If new batteries do not resolve the issue, the remote may be defective.
   3. Check Installation
   1. Verify that the fan was installed as shown in the owner’s manual or installation video.
   4. Check Power
      
   1. Ensure power is on at the wall switch and breaker.
   2. Ensure fan is installed on a US standard 120v/60hz AC power supply.
   5. Check Control Devices
      
   1. Verify a dimmer switch is not being used to control the fan speeds or light brightness.
      
   2. This fan can only be installed on a standard on/off wall switch and can only be controlled by its included hand held remote control.
      
   6. Re-Pair the Remote
   1. Re-pairing the remote will reset the receiver/motor controller module and resolve most issues.
   2. Follow steps below.
   1. 1. Turn of power to the fan from the wall switch or breaker for a few moments.
   2. 2. Restore power to the fan from the wall switch or breaker.
   3. 3. Press and hold the "learn" button in the battery compartment of the remote.
   1. If there is no "learn" or "pair" button in the battery compartment of the remote, press and hold the main power on/off button instead.
   2. Do this within 30 seconds of restoring power to the fan.
   3. Use a pen or pointed tool if you are having a hard time firmly pressing the button down.
   4. 4. Release the button when the fan begins to spin and the light flashes.
   7. Check Wiring
      
   1. Ensure AC power is off at the breaker before inspecting electrical connections.
   2. Verify that the ceiling connections are properly connected and done as shown in the owner’s manual.
      
   3. Verify the connections have not been pulled out of their wire nuts.
   8. Customer Service
   1. If checklist items have not resolved the issue, submit a ticket for further assistance and replacement parts from customer service.
   2. In many cases a defective motor controller (receiver) can cause this type of issue.

2. Remotes are Controlling Multiple Fans (User wants each remote controlling its own fan)
   

1. Pair or Re-Pair the Remote using "Paired Mode" setting
1. Re-pairing the remote will reset the receiver/motor controller module and resolve most issues.
   
2. Pairing the remote with it set on Paired Mode will clear unwanted remotes and prevent wireless devices from interfering with the fan.
   
3. See the owner's manuals in the attachments section of this article to find the instructions that apply for your specific remote (instructions vary depending on the version). 
2. Customer Service
   
1. If checklist items have not resolved the issue, submit a ticket for further assistance and replacement parts from customer service.
   

3. User wants a remote to control multiple fans

1. Pair the remote to the desired fans
1. A remote can be paired to multiple fans.
2. Follow steps below.
1. 1. Turn of power to all fans from their respective wall switches or breaker for a few moments.
   
2. 2. Restore power to all fans from the wall switch or breaker.
   
3. 3. Press and hold the "learn" button in the battery compartment of the remote.
   
1. If there is no "learn" or "pair" button in the battery compartment of the remote, press and hold the main power on/off button instead.
2. Do this within 30 seconds of restoring power to the fans.
3. Use a pen or pointed tool if you are having a hard time firmly pressing the button down.
4. 5. Release the button when all fans begin to spin and their lights flash.
   
2. Customer Service
   
1. If checklist items have not resolved the issue, submit a ticket for further assistance and replacement parts from customer service.
   

4. An unwanted remote was paired to the fan (un-pairing instructions)

1. Clearing the fan's memory will remove all remotes from its paired memory.
1. Follow steps below based on your remote version
   
1. 1. Turn of power to the fans from the wall switch or breaker for a few moments.
   
2. 2. Do the following based on the dipswitch arrangement in the battery compartment of your remote.
   
1. 0/1 Dipswitch (2017 and newer revision remotes)
1. Set the dipswitch to the "0" position.
2. DIM/ON Dipswitch (2016 revision remotes)
   
1. Leave dipswitch in the "DIM" position.
   
2. On this remote, the DIM/ON simply disables/enables the light dimming function.
   
3. 4 Dipswitches (2015 version white remote and wall control)
   
1. Change the dipswitches to create a new and unique dipswitch pattern that is different from the other remotes in use.
3. 3. Restore power to the fan from the wall switch or breaker.
   
4. 4. Press and hold the "learn" button in the battery compartment of the remote you wish to keep paired to the fan.
1. If there is no "learn" or "pair" button in the battery compartment of the remote, press and hold the main power on/off button instead.
2. Do this within 30 seconds of restoring power to the fan.
   
3. Use a pen or pointed tool if you are having a hard time firmly pressing the button down.
5. 5. Do the following based on the dipswitch arrangement in the battery compartment of your remote.
   
1. 0/1 Dipswitch (2017 and newer revision remotes)
1. Release the button after the fan begins to spin.
2. DIM/ON Dipswitch (2016 revision remotes)
   
1. Continue to hold the button for at least 30 seconds (the fan light may flash several times).
3. 4 Dipswitches (2015 version white remote and wall control)
   
1. Release the button after the fan begins to spin.
6. 6. Depending on your remote version:
   
1. 0/1 Dipswitch (2017 and newer revision remotes)
1. The fan has been set to universal mode and will respond to any other remote with its dipswitch in the "0" position.
   
2. You must now repeat the pairing process using the desired remote with the dipswitch in the "1" position.
   
2. DIM/ON Dipswitch (2016 revision remotes)
   
1. The fan's memory has been cleared, and only the remote you used for this process will be paired to the remote.
3. 4 Dipswitches (2015 version white remote and wall control)
   
1. The fan has been reprogrammed to the remote's dipswitch pattern. It will only respond to remotes that have that same dipswitch pattern.
2. Customer Service
   
1. If checklist items have not resolved the issue, submit a ticket for further assistance and replacement parts from customer service.
   

5. Fan and Light are Turning On or Off on their Own

   1. Check Installation
   1. Verify that the fan was installed as shown in the owner’s manual or installation video.
   2. Verify the fan is installed indoors or in a covered outdoor space.
      
   1. This fan cannot be installed in spaces where it will directly contact water/rain.
      
   2. Check Power
      
   1. Ensure fan is installed on a US standard 120v/60hz AC power supply.
   3. Check Control Devices
      
   1. Verify a dimmer switch is not being used to control the fan speeds or to dim the light.
      
   2. This fan can only be installed on a standard on/off wall switch and can only be controlled by its included hand held remote control.
      
   3. If a Bond Smart Hub device is in use, unplug it or reset it to confirm it is not unintentionally controlling the fan.
      
   1. The Bond Smart Hub is not serviced by TAL, for issues with the device, customers will need to contact Bond customer service.
   4. Pair or Re-Pair the Remote using "Paired Mode" setting
   1. Re-pairing the remote will reset the receiver/motor controller module and resolve most issues.
      
   2. Pairing the remote with it set on Paired Mode will clear unwanted remotes and prevent wireless devices from interfering with the fan.
      
   3. See the owner's manuals in the attachments section of this article to find the instructions that apply for your specific remote (instructions vary depending on the version). 
   5. Customer Service
   1. If checklist items have not resolved the issue, submit a ticket for further assistance and replacement parts from customer service.
   2. In many cases a defective motor controller (receiver) can cause this type of issue.

1. Replacing the Motor Controller (Receiver)
1. 2020 18W LED Revision Motor Controller Replacement Instructions
   
2. 2019 20W LED Revision Motor Controller Replacement Instructions
   
3. 2017 14W LED Revision Motor Controller Replacement Instructions
   
4. 2016 16W LED Revision Motor Controller Replacement Instructions
   
5. 2015 Indoor Version Motor Controller Replacement Instructions
   
6. 2015 Wall Control Version Motor Controller Replacement Instructions
   
2. Replacing the LED Driver
   
3. Installing a Balancing Kit