72" Kensgrove II

72" Kensgrove II


Use the tabs below for fan information and for troubleshooting guidance.

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Identification

BRUSHED NICKEL FINISH

·       Model # N608-BN

·       SKU # 1008622049

·       UPC # 840059610771

 

MATTE BLACK FINISH

·       Model # N608-MBK

·       SKU # 1008622051

·       UPC # 840059610764

 

CHAMPAGNE BRONZE FINISH

·       Model # N608-CB

·       SKU # 1008622432

·       UPC # 840059615165

 

MATTE WHITE FINISH

·       Model # N608-MWH

·       SKU # 1008622431

·       UPC # 840059615158

 


MATTE BLACK FINISH (MEXICO)

·       Model # N608-MBK

·       SKU # 222030

·       UPC # 840059622927





Warranty Terms

Requirements

  1. Must Present Proof of Purchase (Receipt or Invoice)
  2. Must be Purchased from The Home Depot
  3. Must be the Original Purchaser
  4. Must be in Original Country of Purchase

Motor Warranty: Lifetime

  1. Electronics and control devices such as capacitors, switches, and receivers are not part of the motor warranty.
  2. Fan motor warranty must be mailed to the TAL service center for repair with approval from customer service and a signed service agreement form.
  3. Replacement motors are not sent under the lifetime warranty.
  4. Customer is responsible for shipping the motor to the service center. Repairs and return shipping costs are covered by TAL.
  5. Installation and labor costs are not covered.
  6. Damage from misuse or accident will void the warranty.

Parts Warranty: 2 Years

  1. Glass and blades are only covered if they arrived damaged in the original box.
  2. Rust/corrosion is not covered.
  3. Installation and labor costs are not covered.
  4. Damage caused by misuse, accidents, improper installation, or modifications is not covered.

LED Light Kit: 5 Years

  1. Installation and labor costs are not covered.
  2. Damage caused by misuse, accidents, improper installation, or modifications is not covered.

Full Warranty Terms:

Quote
The manufacturer warrants the fan motor to be free from defects in workmanship and material present at time of shipment from the factory for a period of lifetime after the date of purchase by the original purchaser. The manufacturer warrants the light kit (excluding any glass), to be free from defects in workmanship and material present at time of shipment from the factory for a period of five years after the date of purchase by the original purchaser. The manufacturer also warrants that all other fan parts, excluding any glass or acrylic blades, to be free from defects in workmanship and material at the time of shipment from the factory for a period of two years after the date of purchase by the original purchaser. We agree to correct such defects without charge or at our option replace with a comparable or superior model if the product is returned. To obtain warranty service, you must present a copy of the receipt as proof of purchase. All costs of removing and reinstalling the product are your responsibility. Damage to any part such as by accident, misuse, improper installation or by affixing any accessories, is not covered by this warranty. Because of varying climatic conditions this warranty does not cover any changes in brass finish, including rusting, pitting, corroding, tarnishing or peeling. Brass finishes of this type give the longest useful life when protected from varying weather conditions. A certain amount of “wobble” is normal and should not be considered a defect. Servicing performed by unauthorized persons shall render the warranty invalid. There is no other express warranty. We hereby disclaim any and all warranties, including but not limited to those of merchantability and fitness for a particular purpose to the extent permitted by law. The duration of any implied warranty which cannot be disclaimed is limited to the time period as specified in the express warranty. Some states do not allow limitation on how long an implied warranty lasts, so the above limitation may not apply to you. The retailer shall not be liable for incidental, consequential, or special damages arising out of or in connection with product use or performance except as may otherwise be accorded by law. Some states do not allow the exclusion of incidental or consequential damages, so the above exclusion or limitation may not apply to you. This warranty gives specific legal rights, and you may also have other rights which vary from state to state. This warranty supersedes all prior warranties. Shipping costs for any return of product as part of a claim on the warranty must be paid by the customer.
Installation
A digital copy of the owner's manual is attached to this webpage. Scroll down to the bottom of this page to find the attachments.



Product Specifications
  1. Installation Requirements
    1. Covered Outdoor and Indoor Locations Only
    2. Uncovered Outdoor and Coastal/Saline environments can cause corrosion
    3. UL Listed Outlet Box - With Fan Support up to 35 lbs or more
    4. Level ceiling or sloped ceiling up to 18 degrees
  2. Operation
    1. Remote Control
    2. Hubspace App
  3. Smart Functionality
    1. WiFi connection equipped (requires Hubspace App)
  4. Electronics
    1. DC Motor
    2. Receiver
      1. Cannot be Bypassed
      2. Motor Controller Built-In
      3. Located in Canopy
  5. Wiring
    1. Ground, Neutral, and Hot Wire required
    2. Can only be installed on a single toggle switch - dual switches are not supported.
  6. Lighting
    1. Integrated LED
    2. Dimmable (with remote or Hubspace app)
    3. 1430 Lumens
    4. Correlated Color Temperature (Color Temperature can be Changed): 2700k, 3000k, 3500k, 4000k, and 5000k
    5. Not Compatible with 3rd Party Bulbs or Light Fixtures
  7. Mounting
    1. Downrod
      1. Threaded Rod
      2. Aluminum Ball
      3. 6” Length
      4. ¾” Interior Diameter | 1” Exterior Diameter
    2. Compatible with longer universal downrods (Threaded with ¾” Interior Diameter / 1” Exterior Diameter)
    3. Can fit a 4.5 inch downrod, but not recommended due to reduction in airflow performance.
    4. Cannot be Flush Mounted - Downrod installation only.
    5. Canopy:
      1. 6.5” Diameter
      2. 2.5" Height
      3. Up to 18 Degree Slope
  8. Dimensions
    1. Assembled Height: 15.25"
    2. Blade Span: 72"
  9. Motor Lead Wire
    1. 12 Inches From Motor (supports included 6 inch downrod)
    2. Includes optional 66 Inch Extension Cord (supports up to 72" inch downrod)
    1. Additional extension cords can be purchased and plugged in for more length.

Troubleshooting: Noise Issues

  1. Buzzing/Humming Noise Checklist

    1. Example Videos

    2. Check Installation
      1. Verify that the fan was installed as shown in the owner’s manual or installation video.
      2. Verify the fan was installed indoors or in a covered outdoor space - the fan should not be in direct contact with rain/water.
    3. Check Control Devices
      1. Verify a dimmer switch is not being used to control the fan speeds or light.
      2. This fan can only be installed on a standard on/off wall switch and can only be controlled by its included hand held remote control or the Hubspace App.
    4. Check Ceiling
      1. The fan cannot be installed on a ceiling with slope over 18 degrees (when using the included canopy/downrod hardware).
    5. Check Power Supply
      1. Verify that the fan is connected to US standard 120 volts/60 hz AC power.
    6. Check Screws
      1. Verify that all screws are tightened properly; loose screws will vibrate and cause a humming noise. 
    7. Check Loose Parts
      1. Verify that the light kit is tightened under the motor. You can remove it from the motor and run the fan to test if the noise goes away.
    8. Re-Pair the Remote
      1. Re-pairing the remote will reset the receiver/motor controller module and resolve most issues.
      2. Follow steps below or watch the installation video.
        1. 1. Turn of power to the fan from the wall switch or breaker for a few moments.
        2. 2. Restore power to the fan from the wall switch or breaker.
        3. 3. Press and hold the "learn" button in the battery compartment of the remote.
          1. Do this within 30 seconds of restoring power to the fan.
          2. Use a pen or pointed tool if you are having a hard time firmly pressing the button down.
        4. 4. Release the "learn" button when the fan begins to spin and the light flashes.
    9. Customer Service
      1. If checklist items have not resolved the issue, submit a ticket for further assistance and replacement parts from customer service.
      2. Attaching a video of the noise to your ticket will help customer service assist you further.
      3. A defective receiver is the most likely culprit for humming/buzzing noise issues and can be easily replaced without disassembling the entire fan.

  1. Knocking/Grinding Noise Checklist

    1. Example Videos

    2. Check Gaps
      1. Check for loose packing materials or other objects between the blades, light kit, and motor housing.
      2. Gently spin the blades by hand to get a close look and see if they are grinding on any parts of the fan body.
    3. Check Control Devices
      1. Verify a dimmer switch is not being used to control the fan speeds or light.
      2. This fan can only be installed on a standard on/off wall switch and can only be controlled by its included hand held remote control or the Hubspace App.
    4. Check Ceiling
      1. The fan cannot be installed on a ceiling with slope over 18 degrees (when using the included canopy/downrod hardware).
    5. Check Installation
      1. Verify that the fan was installed as shown in the owner’s manual or installation video.
      2. Verify the fan was installed indoors or in a covered outdoor space - the fan should not be in direct contact with rain/water.
    6. Re-Pair the Remote
      1. Re-pairing the remote will reset the receiver/motor controller module and resolve most issues.
      2. Follow steps below or watch the installation video.
        1. 1. Turn of power to the fan from the wall switch or breaker for a few moments.
        2. 2. Restore power to the fan from the wall switch or breaker.
        3. 3. Press and hold the "learn" button in the battery compartment of the remote.
          1. Do this within 30 seconds of restoring power to the fan.
          2. Use a pen or pointed tool if you are having a hard time firmly pressing the button down.
        4. 4. Release the "learn" button when the fan begins to spin and the light flashes.
    7. Break-In Fan
      1. If noise is light or mild and the fan is a new installation, allow the fan to run for 24 hours to break in the bearings.
    8. Customer Service
      1. If checklist items have not resolved the issue, submit a ticket for further assistance and replacement parts from customer service.
      2. Attaching a video of the noise to your ticket will help customer service assist you further.

Troubleshooting: Fan Issues

  1. Fan is Running Slow or Does Not Turn On

    1. Check Remote
      1. Verify that the green indicator lights on the top left corner of the remote flash when buttons are pressed
      2. If they do not flash, the remote may need new batteries.
        1. If new batteries do not resolve the issue, the remote may be defective.
    2. Check Installation
      1. Verify that the fan was installed as shown in the owner’s manual or installation video.
      2. Verify the fan is installed indoors or in a covered outdoor space.
        1. This fan cannot be installed in spaces where it will directly contact water/rain.
    3. Check Power
      1. Ensure power is on at the wall switch and breaker.
      2. Ensure fan is installed on a US standard 120v/60hz AC power supply.
    4. Check Control Devices
      1. Verify a dimmer switch is not being used to control the fan speeds.
      2. This fan can only be installed on a standard on/off wall switch and can only be controlled by its included hand held remote control or the Hubspace App.
    5. Re-Pair the Remote
      1. Re-pairing the remote will reset the receiver/motor controller module and resolve most issues.
      2. Follow steps below or watch the installation video.
        1. 1. Turn of power to the fan from the wall switch or breaker for a few moments.
        2. 2. Restore power to the fan from the wall switch or breaker.
        3. 3. Press and hold the "learn" button in the battery compartment of the remote.
          1. Do this within 30 seconds of restoring power to the fan.
          2. Use a pen or pointed tool if you are having a hard time firmly pressing the button down.
        4. 4. Release the "learn" button when the fan begins to spin and the light flashes.
    6. Check Wiring
      1. Ensure AC power is off at the breaker before inspecting electrical connections.
      2. Verify that the ceiling connections are properly connected and done as shown in the owner’s manual.
      3. Verify the connections have not been pulled out of their wire nuts.
      4. Verify that the plugs connecting the receiver to the motor are fully clasped together, wires are not pinched, and pins have not been pushed out of the connectors.
    7. Customer Service
      1. If checklist items have not resolved the issue, submit a ticket for further assistance and replacement parts from customer service.
      2. A defective receiver is the most likely culprit for fan issues and can be easily replaced without disassembling the entire fan.

  2. Fan has Low Airflow

    1. Blade Direction
      1. Ensure the fan is set to the correct direction using the winter and summer mode buttons on the remote.
      2. Counter-clockwise for forward/downward airflow (summer mode).
      3. Clockwise for reverse/upward airflow (winter mode).
    2. Blade Height
      1. Ensure the fan blades are between 7ft – 9 ft from the floor for optimal airflow.
      2. If the fan is installed too high, airflow will be reduced, and you will need a longer downrod (purchased separately) to lower the fan.
    3. Fan Speed
      1. Ensure the fan is set to the highest fan speed for maximum airflow using the Fan "+" button on the left side of the remote.
      2. If the fan appears to be running slower than usual, follow the “Fan is Running Slow” checklist above.

  3. Fan is Wobbling

    1. Check Screws/Loose Parts
      1. Verify that all screws are tightened properly; loose screws on the coupling cover, downrod, or hanger bracket can cause wobble.
    2. Check Blades
      1. Verify that the blades are level with each other and are not warped.
      2. Run the fan without the blades to see if wobble persists with the blade arms.
      3. If wobble stops, you may need a balancing kit.
    3. Check Blade Arms
      1. If wobble continues, remove the blade arms and run the fan again without them.
      2. If wobble stops, you may need a set of blade arms or a balancing kit.
    4. Customer Service
      1. If checklist items have not resolved the issue, submit a ticket for further assistance and replacement parts from customer service.
      2. Attaching a video of the fan wobble with and without the fan blades to your ticket will help customer service assist you further.

Troubleshooting: Light Issues

  1. Light Does Not Turn On, Is Dim, or Flickers

    1. Check Remote
      1. Verify that the green indicator lights on the top left corner of the remote flash when buttons are pressed
      2. If they do not flash, the remote may need new batteries.
        1. If new batteries do not resolve the issue, the remote may be defective.
    2. Check Installation
      1. Verify that the fan was installed as shown in the owner’s manual or installation video.
      2. Verify the fan is installed indoors or in a covered outdoor space.
        1. This fan cannot be installed in spaces where it will directly contact water/rain.
    3. Check Power
      1. Ensure power is on at the wall switch and breaker.
      2. Ensure fan is installed on a US standard 120v/60hz AC power supply.
    4. Check Control Devices
      1. Verify a dimmer switch is not being used to control the light.
      2. This fan can only be installed on a standard on/off wall switch and can only be controlled by its included hand held remote control or the Hubspace App.
    5. Re-Pair the Remote
      1. Re-pairing the remote will reset the receiver/motor controller module and resolve most issues.
      2. Follow steps below or watch the installation video.
        1. 1. Turn of power to the fan from the wall switch or breaker for a few moments.
        2. 2. Restore power to the fan from the wall switch or breaker.
        3. 3. Press and hold the "learn" button in the battery compartment of the remote.
          1. Do this within 30 seconds of restoring power to the fan.
          2. Use a pen or pointed tool if you are having a hard time firmly pressing the button down.
        4. 4. Release the "learn" button when the fan begins to spin and the light flashes.
    6. Check Wiring
      1. Ensure AC power is off at the breaker before inspecting electrical connections.
      2. Verify that the ceiling connections are properly connected and done as shown in the owner’s manual.
      3. Verify the connections have not been pulled out of their wire nuts.
      4. Verify th the plugs connecting the receiver to the motor are fully clasped together, wires are not pinched, and pins have not been pushed out of the connectors.
      5. Verify the plugs connecting the light kit to the bottom of the motor are fully clasped together, wires are not pinched, and pins have not been pushed out of connectors.
    7. Customer Service
      1. If checklist items have not resolved the issue, submit a ticket for further assistance and replacement parts from customer service.
      2. A defective receiver is the most likely culprit for light issues and can be easily replaced without disassembling the entire fan. In rare cases, the LED could be defective, but the majority of the time the receiver is the cause and should be replaced first.
Troubleshooting: Fan & Light Issues

  1. Fan and Light Do Not Turn On

      1. Check Remote
        1. Verify that the green indicator lights on the top left corner of the remote flash when buttons are pressed
        2. If they do not flash, the remote may need new batteries.
          1. If new batteries do not resolve the issue, the remote may be defective.
      2. Check Installation
        1. Verify that the fan was installed as shown in the owner’s manual or installation video.
        2. Verify the fan is installed indoors or in a covered outdoor space.
          1. This fan cannot be installed in spaces where it will directly contact water/rain.
      3. Check Power
        1. Ensure power is on at the wall switch and breaker.
        2. Ensure fan is installed on a US standard 120v/60hz AC power supply.
      4. Check Control Devices
        1. Verify a dimmer switch is not being used to control the fan speeds or light brightness.
        2. This fan can only be installed on a standard on/off wall switch and can only be controlled by its included hand held remote control or the Hubspace App.
      5. Re-Pair the Remote
        1. Re-pairing the remote will reset the receiver/motor controller module and resolve most issues.
        2. Follow steps below or watch the installation video.
          1. 1. Turn of power to the fan from the wall switch or breaker for a few moments.
          2. 2. Restore power to the fan from the wall switch or breaker.
          3. 3. Press and hold the "learn" button in the battery compartment of the remote.
            1. Do this within 30 seconds of restoring power to the fan.
            2. Use a pen or pointed tool if you are having a hard time firmly pressing the button down.
          4. 4. Release the "learn" button when the fan begins to spin and the light flashes.
      6. Check Wiring
        1. Ensure AC power is off at the breaker before inspecting electrical connections.
        2. Verify that the ceiling connections are properly connected and done as shown in the owner’s manual.
        3. Verify the connections have not been pulled out of their wire nuts.
        4. Verify that the plugs connecting the receiver to the motor are fully clasped together, wires are not pinched, and pins have not been pushed out of the connectors.
      7. Customer Service
        1. If checklist items have not resolved the issue, submit a ticket for further assistance and replacement parts from customer service.
        2. A defective receiver is the most likely culprit for humming/buzzing noise issues and can be easily replaced without disassembling the entire fan.

  2. Fan and Light are Turning On or Off on their Own

    1. Check Installation
      1. Verify that the fan was installed as shown in the owner’s manual or installation video.
      2. Verify the fan is installed indoors or in a covered outdoor space.
        1. This fan cannot be installed in spaces where it will directly contact water/rain.
    2. Check Power
      1. Ensure fan is installed on a US standard 120v/60hz AC power supply.
    3. Check Control Devices
      1. Verify a dimmer switch is not being used to control the fan speeds or to dim the light.
      2. This fan can only be installed on a standard on/off wall switch and can only be controlled by its included hand held remote control or the Hubspace App.
    4. Pair or Re-Pair the Remote using "Paired Mode" setting
      1. Re-pairing the remote will reset the receiver/motor controller module and resolve most issues.
      2. Pairing the remote with it set on Paired Mode will clear unwanted remotes and prevent wireless devices from interfering with the fan.
      3. Follow steps below or watch the installation video.
        1. 1. Turn of power to the fan from the wall switch or breaker for a few moments.
        2. 2. Set the Dipswitch in the battery compartment of the remote to the "1" position
        3. 3. Restore power to the fan from the wall switch or breaker.
        4. 4. Press and hold the "learn" button in the battery compartment of the remote.
          1. Do this within 30 seconds of restoring power to the fan.
          2. Use a pen or pointed tool if you are having a hard time firmly pressing the button down.
        5. 5. Release the "learn" button when the fan begins to spin and the light flashes.
    5. Customer Service
      1. If checklist items have not resolved the issue, submit a ticket for further assistance and replacement parts from customer service.
      2. A defective receiver is the most likely culprit for fan and light issues and can be easily replaced without disassembling the entire fan.

Troubleshooting: Remote Pairing Issues

  1. Remotes are Controlling Multiple Fans (User wants each remote controlling its own fan)

    1. Pair using "Paired Mode" setting
      1. Paired mode programs the fan to respond to only a paired remote and prevents the fan from taking commands from other remotes.
      2. A single fan can be paired to multiple remotes.
      3. Follow steps below or watch the installation video.
        1. 1. Turn of power to all fans from their respective wall switches or breaker for a few moments.
          1. If the fans are all on the same switch/circuit, you will need to unwire the fans from their junction boxes.
        2. 2. Set the Dipswitch in the battery compartment of all remotes to the "1" position
          1. 1 = Paired Operation Mode
          2. 0 = Universal Operation Mode (and Remote Memory Clearing)
        3. 3. Restore power to the first fan only from the wall switch or breaker.
          1. All other fans should be disconnected from power.
        4. 4. Press and hold the "learn" button in the battery compartment of the remote.
          1. Do this within 30 seconds of restoring power to the fan.
          2. Use a pen or pointed tool if you are having a hard time firmly pressing the button down.
        5. 5. Release the "learn" button when the fan begins to spin and the light flashes.
        6. 6. Repeat steps 3-5 for the remaining fans.
          1. Only the fan being paired should be connected to power.
          2. All other fans, paired or unpaired, should be disconnected to prevent accidental cross-pairing.
        7. 7. Once all fans have been paired, power can be restored to all fans.
    2. Customer Service
      1. If checklist items have not resolved the issue, submit a ticket for further assistance and replacement parts from customer service.

  2. User wants a remote to control multiple fans

    1. Pair the remote to the desired fans
      1. A remote can be paired to multiple fans.
      2. Follow steps below or watch the installation video.
        1. 1. Turn of power to all fans from their respective wall switches or breaker for a few moments.
        2. 2. Set the Dipswitch in the battery compartment of the remote to the "1" position
          1. 1 = Paired Operation Mode
          2. 0 = Universal Operation Mode (and Remote Memory Clearing)
        3. 3. Restore power to all fans from the wall switch or breaker.
        4. 4. Press and hold the "learn" button in the battery compartment of the remote.
          1. Do this within 30 seconds of restoring power to the fans.
          2. Use a pen or pointed tool if you are having a hard time firmly pressing the button down.
        5. 5. Release the "learn" button when all fans begin to spin and their lights flash.
    2. Customer Service
      1. If checklist items have not resolved the issue, submit a ticket for further assistance and replacement parts from customer service.

  3. An unwanted remote was paired to the fan (un-pairing instructions)

    1. Clearing the fan's memory will remove all remotes from its paired memory.
      1. Follow steps below or watch the installation video.
        1. 1. Turn of power to the fans from the wall switch or breaker for a few moments.
        2. 2. Set the Dipswitch in the battery compartment of the remote to the "0" position
          1. 0 = Universal Operation Mode (and Remote Memory Clearing)
          2. 1 = Paired Operation Mode
        3. 3. Restore power to the fan from the wall switch or breaker.
        4. 4. Press and hold the "learn" button in the battery compartment of the remote.
          1. Do this within 30 seconds of restoring power to the fan.
          2. Use a pen or pointed tool if you are having a hard time firmly pressing the button down.
        5. 5. Release the "learn" button when the fan begins to spin and the light flashes.
        6. 6. The fan memory has been cleared and you can now repeat the steps with the dipswitch in the "1" position to pair a remote.
          1. The Memory Reset will leave the fan in Universal Operation mode, meaning any remote with its dipswitch in the "0" position will be able to control the fan.
          2. You will need to pair a remote with the dipswitch in the "1" position to switch the fan back to paired mode and prevent other remotes from communicating with it.
    2. Customer Service
      1. If checklist items have not resolved the issue, submit a ticket for further assistance and replacement parts from customer service.

  4. Fan and Light are Turning On or Off on their Own

    1. Check Installation
      1. Verify that the fan was installed as shown in the owner’s manual or installation video.
      2. Verify the fan is installed indoors or in a covered outdoor space.
        1. This fan cannot be installed in spaces where it will directly contact water/rain.
    2. Check Power
      1. Ensure fan is installed on a US standard 120v/60hz AC power supply.
    3. Check Control Devices
      1. Verify a dimmer switch is not being used to control the fan speeds or to dim the light.
      2. This fan can only be installed on a standard on/off wall switch and can only be controlled by its included hand held remote control or the Hubspace App.
    4. Pair or Re-Pair the Remote using "Paired Mode" setting
      1. Re-pairing the remote will reset the receiver/motor controller module and resolve most issues.
      2. Pairing the remote with it set on Paired Mode will clear unwanted remotes and prevent wireless devices from interfering with the fan.
      3. Follow steps below or watch the installation video.
        1. 1. Turn of power to the fan from the wall switch or breaker for a few moments.
        2. 2. Set the Dipswitch in the battery compartment of the remote to the "1" position
        3. 3. Restore power to the fan from the wall switch or breaker.
        4. 4. Press and hold the "learn" button in the battery compartment of the remote.
          1. Do this within 30 seconds of restoring power to the fan.
          2. Use a pen or pointed tool if you are having a hard time firmly pressing the button down.
        5. 5. Release the "learn" button when the fan begins to spin and the light flashes.
    5. Customer Service
      1. If checklist items have not resolved the issue, submit a ticket for further assistance and replacement parts from customer service.
      2. A defective receiver is the most likely culprit for fan and light issues and can be easily replaced without disassembling the entire fan.
Troubleshooting: Hubspace/WiFi Issues
  1. Fan won't connect to Hubspace
    1. Check Remote Functionality
      1. Ensure the fan/light respond to the remote - this will indicate the receiver is functioning correctly and fan is installed correctly.
      2. If the fan and/or light are not responding to the remote, then follow troubleshooting steps for Fan & Light Issues as this indicates an issue with the installation, remote, receiver, or other part of the fan.
    1. Re-Pair the Remote
      1. Re-pairing the remote will reset the receiver/motor controller module and resolve most issues.
      2. Follow steps below or watch the installation video.
        1. 1. Turn of power to the fan from the wall switch or breaker for a few moments.
        2. 2. Restore power to the fan from the wall switch or breaker.
        3. 3. Press and hold the "learn" button in the battery compartment of the remote.
          1. Do this within 30 seconds of restoring power to the fan.
          2. Use a pen or pointed tool if you are having a hard time firmly pressing the button down.
        4. 4. Release the "learn" button when the fan begins to spin and the light flashes.
    1. Check WiFi Network
      1. If WiFi not appearing during Hubspace setup: Ensure the router has a 2.4 ghz WiFi network active.
        1. If you aren't sure how to check this, contact your internet service provider.
        2. 2.4 ghz is required to use the fan's WiFi/Hubspace functionality.
    1. Check Bluetooth
      1. If the fan cannot connect during Hubspace setup: ensure the phone has Bluetooth enabled.
        1. If you aren't sure how to check this, contact your device's manufacturer for support.
    2. Use Discovery Mode
      1. If the fan cannot connect when scanning the QR code: Connect using Discovery Mode.
        1. Switch the device off and on 5 times from the wall switch. The light will pulse to show that it can now be discovered.
        2. In the Hubspace app, tap the plus sign in the upper right corner and follow the instructions to discover devices. (If the fan does not appear using discovery mode, it is likely an issue with the receiver and it should be replaced).
    3. Hubspace Support
      1. If the above steps did not resolve the issue, contact Hubspace Support at (877) 592-5233) so they can verify if there are any issues with the application or user account.
  1. Can't Find QR Code to Add Fan on Hubspace
    1. Check QR Code Stickers
      1. A QR Code sticker for your specific device placed on the following locations:
        1. The Quick Start card included with the remote control/receiver when you first open the box.
        2. The battery lid of the remote control.
        3. The receiver module located in the fan's canopy/wiring.
    2. Use Discovery Mode
      1. If the fan QR code cannot be located, connect using Discovery Mode.
        1. Switch the device off and on 5 times from the wall switch. The light will pulse to show that it can now be discovered.
        2. In the Hubspace app, tap the plus sign in the upper right corner and follow the instructions to discover devices. (If the fan does not appear using discovery mode, it may be an issue with the receiver).
  2. Issues with Hubspace account or App
    1. If you are having issues within the Hubspace app itself, such as not being able to remove the fan from the app, setting up Google Assistant/Amazon Alexa, account issues, or being able to open the app, contact Hubspace support at  (877) 592-5233).
Replacement Parts Guides
  1. Replacing the Receiver
    1. Step 6 - Making the Electrical Connections in the owner's manual
    2. Installation Video Snippet
  2. Replacing the Remote
    1. Step 13 - Setting Up the Transmitter + Learning Process in the owner's manual
    2. Installation Video Snippet
  3. Installing a Balancing Kit

 


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