Requirements

1. Must Present Proof of Purchase (Receipt or Invoice)
   
1. Warranty Card is NOT sufficient Proof of Purchase unless Mailed In/Submitted within 30 days of purchase.
2. Must be Purchased from The Home Depot
3. Must be the Original Purchaser
   
4. Must be in Original Country of Purchase
   

Motor Warranty: Lifetime

Parts Warranty: 2 Years

1. Glass and blades are only covered if they arrived damaged in the original box.
2. Rust/corrosion is not covered.
3. Installation and labor costs are not covered.
4. Damage caused by misuse, accidents, improper installation, or modifications is not covered.
   

The manufacturer warrants the fan motor to be free from defects in workmanship and material present at time of shipment from the

factory for a period of lifetime after the date of purchase by the original purchaser. The manufacturer also warrants that all other fan parts, excluding any glass or acrylic blades, to be free from defects in workmanship and material at the time of shipment from the factory for a period of two years after the date of purchase by the original purchaser. We agree to correct such defects without charge or at our option replace with a comparable or superior model if the product is returned. To obtain warranty service, you must present a copy of the receipt as proof of purchase. All

costs of removing and reinstalling the product are your responsibility. Damage to any part such as by accident, misuse, improper

installation or by af xing any accessories, is not covered by this warranty. Because of varying climatic conditions this warranty does not

cover any changes in brass finish, including rusting, pitting, corroding, tarnishing or peeling. Brass finishes of this type give the longest

useful life when protected from varying weather conditions. A certain amount of “wobble” is normal and should not be considered a

defect. Servicing performed by unauthorized persons shall render the warranty invalid. There is no other express warranty. We hereby

disclaim any and all warranties, including but not limited to those of merchantability and fitness for a particular purpose to the extent

permitted by law. The duration of any implied warranty which cannot be disclaimed is limited to the time period as specified in the

express warranty. Some states do not allow limitation on how long an implied warranty lasts, so the above limitation may not apply to

you. The retailer shall not be liable for incidental, consequential, or special damages arising out of or in connection with product use or

performance except as may otherwise be accorded by law. Some states do not allow the exclusion of incidental or consequential

damages, so the above exclusion or limitation may not apply to you. This warranty gives specific legal rights, and you may also have other

rights which vary from state to state. This warranty supersedes all prior warranties. Shipping costs for any return of product as part of a

claim on the warranty must be paid by the customer.

1. Installation Requirements
   
1. Covered Outdoor and Indoor Locations (Damp Rated)
   
2. Open Outdoor and Coastal/Saline environments can cause corrosion
   
3. UL Listed Outlet Box - With Fan Support up to 35 lbs or more
   
4. Level ceiling or sloped ceiling up to 18 degrees
2. Operation
   
1. Remote Control
   
2. Hubspace App
3. Electronics
   
1. DC Motor
2. Receiver
   
1. Cannot be Bypassed
   
2. Motor Controller Built-In
   
3. Located in Canopy
4. Wiring
   
1. Ground, Neutral, and Hot Wire required
   
2. Can only be installed on a single toggle switch - dual switches are not supported.
   
3. Universal Ceiling Fan Wall Controls/Dimming Switches are NOT compatible.
   
1. Toggle on/off wall switches only
   
2. WiFi switches can work if they are toggle/on off only.
5. Remote Control
   
1. Battery Powered
   
2. Includes a wall mounting bracket.
6. Smart Functionality
   
1. WiFi connection equipped (requires Hubspace App)
   
7. Lighting
   
1. No Light Included
   
2. Can NOT be equipped with a light (no mounting structure or connections to support a light kit).
8. Mounting
1. Downrod
   
1. Threaded Rod
   
2. Aluminum Ball
   
3. 6” Length
   
4. ¾” Interior Diameter | 1” Exterior Diameter
   
2. Compatible with longer universal downrods (Threaded with ¾” Interior Diameter / 1” Exterior Diameter)
3. Can fit a 4.5 inch downrod, but not recommended due to reduction in airflow performance.
   
4. Cannot be Flush Mounted - Downrod installation only.
5. Canopy:
   
1. 6” Diameter
   
2. 2.5" Height
   
3. Up to 18 Degree Slope
9. Dimensions
   
1. Assembled Height:
   
1. 12.18" with included downrod
   
2. Assembled Weight:
   
1. 12.43 lbs
3. Blade Span: 60"
   
10. Motor Lead Wire
    
1. 12 Inches From Motor (supports included 6 inch downrod)
   
2. Includes optional 66 Inch Extension Cord (supports up to 72" inch downrod)
   
3. Additional extension cords can be purchased and plugged in for more length.
   

1. Fan Tilts to One Side

1. Check Installation
1. Verify that the fan was installed as shown in the owner’s manual or installation video.
   
2. Verify the fan was installed indoors or in a covered outdoor space - the fan should not be in direct contact with rain/water.
   
2. Check Mounting Structure
1. The fan must be installed on a non-sloped ceiling or a ceiling with a slope up to 18 degrees.
2. The fan must be installed on a UL listed ceiling outlet box that is rated "For Fan Support".
3. Installing on a light fixture-only box or other type of mounting structure can cause stability and safety issues.
   
3. Check Blades
1. Verify that the blades are level with each other and are not warped.
   
4. Customer Service
   
1. If checklist items have not resolved the issue, submit a ticket for further assistance and replacement parts from customer service.
   
2. Attaching a photo or video of the fan tilt to your ticket will help customer service assist you further.
   
3. Canopy/Downrod Correction Kit
   
1. In rare cases, airflow disturbances caused by certain installation locations can cause the fan to pull to the side. If the fan is installed on a level/no-slope ceiling, TAL customer service can offer a Canopy/Downrod Correction Kit that forces the downrod to point straight down.
   

1. Fan is Wobbling

1. Check Screws/Loose Parts
1. Verify that all screws are tightened properly; loose screws on the coupling cover, downrod, or hanger bracket can cause wobble.
   
2. Check for Extended Downrod
   
1. Using very long downrods (3 ft. or more) can introduce minor wobble at higher fan speeds.
   
2. A balancing kit can be sent to help reduce the wobble a bit, but may not clear it all.
   
3. Minor wobble on long downrods is normal and not warranty issue.
   
3. Check Mounting Structure
   
1. The fan must be installed on a non-sloped ceiling or a ceiling with a slope up to 18 degrees.
   
2. The fan must be installed on a UL listed ceiling outlet box that is rated "For Fan Support".
   
3. Installing on a light fixture-only box or other type of mounting structure can cause stability and safety issues.
4. Check Blades
1. Verify that the blades are level with each other and are not warped.
   
5. Minor Wobble: May be improved with a balancing kit.
   
6. Sever Wobble: May require replacement blades.
   
7. Customer Service
   
1. If checklist items have not resolved the issue, submit a ticket for further assistance and replacement parts from customer service.
   
2. Attaching a video of the noise to your ticket will help customer service assist you further.
   
3. In many cases a defective motor controller (receiver) can cause this type of issue.

1. Fan Will Not Turn On or Is Running Slow

1. Check Range
   
1. Verify remote is being operated no more than 40 ft away from the fan.
   
2. Depending on interference, the range may be reduced to 30 ft. or 20 ft.
   
2. Check Remote
   
1. Verify that the indicator lights on the top corner of the remote flash when buttons are pressed
2. If they do not flash, the remote may need new batteries.
1. If new batteries do not resolve the issue, the remote may be defective.
3. Check Installation
1. Verify that the fan was installed as shown in the owner’s manual or installation video.
   
2. Verify the fan is installed indoors or in a covered outdoor space.
   
1. This fan cannot be installed in spaces where it will directly contact water/rain.
4. Check Power
   
1. Ensure power is on at the wall switch and breaker.
2. Ensure fan is installed on a US standard 120v/60hz AC power supply.
5. Check Control Devices
   
1. Verify a dimmer switch is not being used to control the fan speeds.
   
2. This fan can only be installed on a standard on/off wall switch and can only be controlled by its included hand held remote control.
   
6. Re-Pair the Remote
1. Re-pairing the remote will reset the receiver/motor controller module and resolve most issues.
2. Follow steps below.
1. 1. Turn of power to the fan from the wall switch or breaker for a few moments.
2. 2. Restore power to the fan from the wall switch or breaker.
3. 3. Press and hold the "learn" button in the battery compartment of the remote.
1. Do this within 30 seconds of restoring power to the fan.
2. Use a pen or pointed tool if you are having a hard time firmly pressing the button down.
4. 4. Release the "learn" button when the fan begins to spin.
7. Check Wiring
   
1. Ensure AC power is off at the breaker before inspecting electrical connections.
2. Verify that the ceiling connections are properly connected and done as shown in the owner’s manual.
   
3. Verify the connections have not been pulled out of their wire nuts.
4. Verify that the plugs connecting the receiver to the motor are fully clasped together, wires are not pinched, and pins have not been pushed out of the connectors.
8. Customer Service
1. If checklist items have not resolved the issue, submit a ticket for further assistance and replacement parts from customer service.
2. In many cases a defective motor controller (receiver) can cause this type of issue.

2. Fan is Turning On or Off on its Own

1. Check Installation
1. Verify that the fan was installed as shown in the owner’s manual or installation video.
2. Verify the fan is installed indoors or in a covered outdoor space.
   
1. This fan cannot be installed in spaces where it will directly contact water/rain.
   
2. Check Power
   
1. Ensure fan is installed on a US standard 120v/60hz AC power supply.
3. Check Control Devices
   
1. Verify a dimmer switch is not being used to control the fan speeds.
   
2. This fan can only be installed on a standard on/off wall switch and can only be controlled by its included hand held remote control.
   
4. Pair or Re-Pair the Remote using "Paired Mode" setting
1. Re-pairing the remote will reset the receiver/motor controller module and resolve most issues.
   
2. Pairing the remote with it set on Paired Mode will clear unwanted remotes and prevent wireless devices from interfering with the fan.
   
3. Follow steps below.
1. 1. Turn of power to the fan from the wall switch or breaker for a few moments.
   
2. 2. Set the Dipswitch in the battery compartment of the remote to the "1" position
   
3. 3. Restore power to the fan from the wall switch or breaker.
4. 4. Press and hold the "learn" button in the battery compartment of the remote.
1. Do this within 30 seconds of restoring power to the fan.
2. Use a pen or pointed tool if you are having a hard time firmly pressing the button down.
5. 5. Release the "learn" button when the fan begins to spin.
5. Customer Service
   
1. If checklist items have not resolved the issue, submit a ticket for further assistance and replacement parts from customer service.
   
2. In many cases a defective motor controller (receiver) can cause this type of issue.

3. Fan has Low Airflow

1. Blade Direction
1. Ensure the fan is set to the correct direction using the winter and summer mode buttons on the remote.
2. Counter-clockwise for forward/downward airflow (summer mode).
3. Clockwise for reverse/upward airflow (winter mode).
2. Blade Height
1. Ensure the fan blades are between 7ft – 9 ft from the floor for optimal airflow.
2. If the fan is installed too high, airflow will be reduced, and you will need a longer downrod (purchased separately) to lower the fan.
   
3. Fan Speed
1. Ensure the fan is set to the highest fan speed for maximum airflow using the remote.
2. If the fan appears to be running slower than usual, follow the “Fan Will Not Turn On or Is Running Slow” checklist above.
   
4. Considerations
   
1. Blade Size
1. Larger blade ceiling fans will push more air, but they will distribute it over a wider area.
   
2. Smaller blade fans concentrate air into a smaller space, creating a stronger wind.
   
2. Location
   
1. Indoor installations will have improved airflow because the fan can cycle air from the walls/ceiling.
   
2. Open/outdoor installation will have reduced airflow because there may not be 4 walls to properly funnel the air.
   

1. Fan won't Pair with Remote
   

1. 1. Check Range
      
   1. Verify remote is being operated no more than 40 ft away from the fan.
      
   2. Depending on interference, the range may be reduced to 30 ft. or 20 ft.
      
   2. Check Remote
      
   1. Verify that the indicator lights on the top corner of the remote flash when buttons are pressed
   2. If they do not flash, the remote may need new batteries.
   1. If new batteries do not resolve the issue, the remote may be defective.
   3. Check Installation
   1. Verify that the fan was installed as shown in the owner’s manual or installation video.
      
   2. Verify the fan is installed indoors or in a covered outdoor space.
      
   1. This fan cannot be installed in spaces where it will directly contact water/rain.
   4. Check Power
      
   1. Ensure power is on at the wall switch and breaker.
   2. Ensure fan is installed on a US standard 120v/60hz AC power supply.
   5. Check Control Devices
      
   1. Verify a dimmer switch is not being used to control the fan speeds or light brightness.
      
   2. This fan can only be installed on a standard on/off wall switch and can only be controlled by its included hand held remote control.
      
   6. Re-Pair the Remote
   1. Re-pairing the remote will reset the receiver/motor controller module and resolve most issues.
   2. Follow steps below.
   1. 1. Turn of power to the fan from the wall switch or breaker for a few moments.
   2. 2. Restore power to the fan from the wall switch or breaker.
   3. 3. Press and hold the "learn" button in the battery compartment of the remote.
   1. Do this within 30 seconds of restoring power to the fan.
   2. Use a pen or pointed tool if you are having a hard time firmly pressing the button down.
   4. 4. Release the "learn" button when the fan begins to spin.
   7. Check Wiring
      
   1. Ensure AC power is off at the breaker before inspecting electrical connections.
   2. Verify that the ceiling connections are properly connected and done as shown in the owner’s manual.
   3. Verify the connections have not been pulled out of their wire nuts.
   4. Verify that the plugs connecting the receiver to the motor are fully clasped together, wires are not pinched, and pins have not been pushed out of the connectors.
   8. Customer Service
   1. If checklist items have not resolved the issue, submit a ticket for further assistance and replacement parts from customer service.
   2. In many cases a defective motor controller (receiver) can cause this type of issue.

2. Remotes are Controlling Multiple Fans (User wants each remote controlling its own fan)
   

1. Pair using "Paired Mode" setting
1. Paired mode programs the fan to respond to only a paired remote and prevents the fan from taking commands from other remotes.
2. A single fan can be paired to multiple remotes.
3. Follow steps below or watch the installation video.
1. 1. Turn of power to all fans from their respective wall switches or breaker for a few moments.
1. If the fans are all on the same switch/circuit, you will need to unwire the fans from their junction boxes.
2. 2. Set the Dipswitch in the battery compartment of all remotes to the "1" position
1. 1 = Paired Operation Mode
2. 0 = Universal Operation Mode (and Remote Memory Clearing)
3. 3. Restore power to the first fan only from the wall switch or breaker.
1. All other fans should be disconnected from power.
4. 4. Press and hold the "learn" button in the battery compartment of the remote.
1. Do this within 30 seconds of restoring power to the fan.
2. Use a pen or pointed tool if you are having a hard time firmly pressing the button down.
5. 5. Release the "learn" button when the fan begins to spin.
6. 6. Repeat steps 3-5 for the remaining fans.
1. Only the fan being paired should be connected to power.
2. All other fans, paired or unpaired, should be disconnected to prevent accidental cross-pairing.
7. 7. Once all fans have been paired, power can be restored to all fans.
2. Customer Service
   
1. If checklist items have not resolved the issue, submit a ticket for further assistance and replacement parts from customer service.

3. User wants a remote to control multiple fans

1. Pair the remote to the desired fans
1. A remote can be paired to multiple fans.
2. Follow steps below.
1. 1. Turn of power to all fans from their respective wall switches or breaker for a few moments.
   
2. 2. Restore power to all fans from the wall switch or breaker.
   
3. 3. Press and hold the "learn" button in the battery compartment of the remote.
   
1. If there is no "learn" or "pair" button in the battery compartment of the remote, press and hold the main power on/off button instead.
2. Do this within 30 seconds of restoring power to the fans.
3. Use a pen or pointed tool if you are having a hard time firmly pressing the button down.
4. 5. Release the button when all fans begin to spin.
   
2. Customer Service
   
1. If checklist items have not resolved the issue, submit a ticket for further assistance and replacement parts from customer service.
   

4. An unwanted remote was paired to the fan (un-pairing instructions)

1. Clearing the fan's memory will remove all remotes from its paired memory.
1. Follow steps below.
1. 1. Turn of power to the fans from the wall switch or breaker for a few moments.
   
2. 2. Set the Dipswitch in the battery compartment of the remote to the "0" position
   
1. 0 = Universal Operation Mode (and Remote Memory Clearing)
   
2. 1 = Paired Operation Mode
3. 3. Restore power to the fan from the wall switch or breaker.
   
4. 4. Press and hold the "learn" button in the battery compartment of the remote.
1. Do this within 30 seconds of restoring power to the fan.
2. Use a pen or pointed tool if you are having a hard time firmly pressing the button down.
5. 5. Release the "learn" button when the fan begins to spin.
   
6. 6. The fan memory has been cleared and you can now repeat the steps with the dipswitch in the "1" position to pair a remote.
   
1. The Memory Reset will leave the fan in Universal Operation mode, meaning any remote with its dipswitch in the "0" position will be able to control the fan.
   
2. You will need to pair a remote with the dipswitch in the "1" position to switch the fan back to paired mode and prevent other remotes from communicating with it.
   
2. Customer Service
   
1. If checklist items have not resolved the issue, submit a ticket for further assistance and replacement parts from customer service.

5. Fan is Turning On or Off on its Own

   1. Check Installation
   1. Verify that the fan was installed as shown in the owner’s manual or installation video.
   2. Verify the fan is installed indoors or in a covered outdoor space.
      
   1. This fan cannot be installed in spaces where it will directly contact water/rain.
      
   2. Check Power
      
   1. Ensure fan is installed on a US standard 120v/60hz AC power supply.
   3. Check Control Devices
      
   1. Verify a dimmer switch is not being used to control the fan speeds or to dim the light.
      
   2. This fan can only be installed on a standard on/off wall switch and can only be controlled by its included hand held remote control or the Hubspace App.
      
   4. Pair or Re-Pair the Remote using "Paired Mode" setting
   1. Re-pairing the remote will reset the receiver/motor controller module and resolve most issues.
      
   2. Pairing the remote with it set on Paired Mode will clear unwanted remotes and prevent wireless devices from interfering with the fan.
      
   3. Follow steps below.
   1. 1. Turn of power to the fan from the wall switch or breaker for a few moments.
      
   2. 2. Set the Dipswitch in the battery compartment of the remote to the "1" position
      
   3. 3. Restore power to the fan from the wall switch or breaker.
   4. 4. Press and hold the "learn" button in the battery compartment of the remote.
   1. Do this within 30 seconds of restoring power to the fan.
   2. Use a pen or pointed tool if you are having a hard time firmly pressing the button down.
   5. 5. Release the "learn" button when the fan begins to spin.
   5. Customer Service
   1. If checklist items have not resolved the issue, submit a ticket for further assistance and replacement parts from customer service.
   2. In many cases a defective motor controller (receiver) can cause this type of issue.

1. Fan won't connect to Hubspace
1. Check Remote Functionality
   
1. Ensure the fan/light respond to the remote - this will indicate the receiver is functioning correctly and fan is installed correctly.
   
2. If the fan and/or light are not responding to the remote, then follow troubleshooting steps for Fan & Light Issues as this indicates an issue with the installation, remote, receiver, or other part of the fan.
   
1. Re-Pair the Remote
1. Re-pairing the remote will reset the receiver/motor controller module and resolve most issues.
2. Follow steps below.
1. 1. Turn of power to the fan from the wall switch or breaker for a few moments.
2. 2. Restore power to the fan from the wall switch or breaker.
3. 3. Press and hold the "learn" button in the battery compartment of the remote.
1. Do this within 30 seconds of restoring power to the fan.
2. Use a pen or pointed tool if you are having a hard time firmly pressing the button down.
4. 4. Release the "learn" button when the fan begins to spin.
1. Check WiFi Network
1. If WiFi is not appearing during Hubspace setup: Ensure the router has a 2.4 ghz WiFi network active.
   
1. If the user cannot confirm this, the user should contact their Internet Service Provider.
   
2. TAL cannot assist with this.
3. 2.4 ghz is required to use the fan's WiFi/Hubspace functionality.
1. Check Bluetooth
1. If the fan cannot connect during Hubspace setup: ensure the phone has Bluetooth enabled.
   
1. If the user cannot confirm this, the user should contact their device's manufacturer.
   
2. TAL cannot assist with this.
2. Use Discovery Mode
1. If the fan cannot connect when scanning the QR code: Connect using Discovery Mode.
   
1. Switch the device off and on 5 times from the wall switch. The light will pulse to show that it can now be discovered.
   
2. In the Hubspace app, tap the plus sign in the upper right corner and follow the instructions to discover devices. (If the fan does not appear using discovery mode, it is likely an issue with the receiver and it should be replaced).
3. Hubspace Support
1. If the above steps did not resolve the issue, the user should contact Hubspace Support at (877) 592-5233) so they can verify if there are any issues with the application or user account.
   

1. Replacing the Receiver
   
1. Step 7 - Making the Electrical Connections in the owner's manual.
   
2. Installation Video
2. Replacing the Remote
   
1. Page 12 - Operation - Setting Up the Transmitter & Learning Process in the owner's manual.
2. Installation Video
3. Installing the Canopy/Downrod Correction Kit
   
4. Installing a Balancing Kit